"Skip the instruction page and watch the YouTube!"I take it back!
My hasty "hate-on" that came over me when I snapped my BOA connector pre-ride on a trip in Arizona recently! My wrath of wrathedness that burned inside of me worse than the TexMex I had just inhaled when I had to go and find a lowly SHOE LACE to remedy my plight and put me back on the bike. (an additional item, I advise here, that has earned a worthwhile berth in my "BikepackingTroubleKit") I take it ALL back! For three good reasons.... 1) when contacted Pearl iZUMi customer service regarding my 'Busted Boa" they immediately and promptly replied and directed me to https://www.boafit.com/en-us/support/warranty who asked a few questions about my 4 year old shoes and then immediately sent me replacements for BOTH of the ratchets and cables. 2) the replacements were free and came relatively quickly - like, still carry the shoelaces but.... 3) The instructions were about as easy as replacing normal laces....pretty much especially the YouTube video https://www.youtube.com/watch?v=nN4Y9e21tsI Thank you https://www.boafit.com/en-us/support/warranty - the process couldn't have been easier! Tailwinds Peeps! JS
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